Fastsport Shipping & Delivery Policy

1. Delivery Area

Fastsport currently mainly supports delivery within the contiguous United States. Some remote areas, special addresses, or areas not covered by available carriers may be unavailable for delivery or may require additional confirmation.

We do not recommend using PO Boxes, parcel lockers, freight forwarder addresses, or addresses that cannot receive large-item deliveries.

2. Free Shipping and Shipping Fees

Orders of $70 or more qualify for free shipping.

For accessory orders under $70, shipping fees will be calculated based on delivery distance and displayed at checkout.

The final shipping fee is subject to the amount shown at checkout.

3. Shipping Method

Fastsport will select an appropriate and reliable shipping method based on product type, order address, warehouse location, and carrier service availability.

For large items, we will make reasonable efforts to choose stable carrier services, provide reasonable protection during transit, and deliver the product in good condition whenever possible.

4. Processing and Shipping Time

We will arrange shipment based on the estimated shipping time shown on the product page, order confirmation, or support notification.

After the order is shipped, the customer will receive a tracking number and may track the delivery status through the carrier information.

Shipping or delivery times may change due to warehouse processing, inventory status, carrier arrangements, weather, holiday peak periods, address issues, or other uncontrollable factors.

If an order cannot be shipped within the estimated shipping time shown on the product page or order confirmation, we will make reasonable efforts to notify the customer and provide available options such as continuing to wait, canceling the order, or processing a refund based on the actual situation.

5. Delivery Time

Delivery time may vary depending on destination, warehouse location, carrier arrangements, and large-item delivery conditions.

The estimated delivery time shown by the carrier is for reference only. The actual delivery time is subject to the carrier's delivery schedule.

Tracking update delays, carrier route adjustments, weather, holiday peak periods, warehouse processing issues, address issues, or uncontrollable factors may extend the delivery time.

6. Delivery Information Requirements

Customers must ensure that the shipping address, recipient name, phone number, and email address are accurate when placing an order.

If a package is returned, re-shipped, stored, or subject to additional logistics costs due to an incorrect address, invalid contact information, refusal of delivery, failure to cooperate with carrier delivery, failure to collect the package, or an address that cannot receive large-item delivery, the customer may be responsible for the related costs.

Such situations are not considered product quality issues.

7. Refused Delivery or Failed Delivery Fee

If the customer refuses to accept the package, or if the package cannot be delivered, is returned, re-delivered, or incurs additional handling costs due to customer-related reasons, Fastsport will charge a fee of $160.

If the order ultimately enters the refund process, this fee will be deducted directly from the refund amount.

Customer-related reasons include but are not limited to refusal of delivery, incorrect address, unreachable phone number, no one available to sign for delivery, failure to cooperate with the carrier, failure to collect the package, or requesting cancellation after the order has already shipped.

8. Large-Item Delivery Notice

Fastsport Dirt Bike is a large item. The outer box may show minor wear, dents, stains, or corner compression during transportation.

Minor wear to the outer box does not necessarily mean the product itself is damaged.

If the outer box is severely damaged, cracked, wet, deformed, or appears to have been resealed, please take photos or videos when signing for delivery whenever possible, and inspect the bike promptly after receipt.

9. Shipping Damage

Shipping damage requests are time-sensitive. Customers are responsible for inspecting the bike, outer box, and included parts immediately after receiving the product.

If the bike or parts are damaged during shipping, missing, visibly defective, or show obvious delivery-related issues, please send photos or videos of the damaged area to Fastsport Support at support@fastsportofficial.com within 7 days after receiving the goods.

If Fastsport reviews and confirms the issue as shipping damage, the damaged part may be replaced, re-sent, or reasonably compensated free of charge.

Information Required for Shipping Damage Requests

• Order number
• Service code
• Tracking number
• Photos of the outer packaging
• Photo of the shipping label
• Clear photos or videos of the damaged or missing part
• Dated photos or videos of the damaged part
• Clear description of the issue

Shipping Damage to Parts Listed in the Limited Warranty

If a part listed under the Limited Warranty is damaged during shipping, the shipping damage itself is not covered by the Limited Warranty. However, if the customer meets the following conditions, Fastsport may provide replacement, re-shipment, or compensation for the damaged listed part:

• Notify Fastsport within 7 days after receiving the product via support@fastsportofficial.com;
• Provide clear photos or videos of the damaged part;
• Provide dated photos or videos of the damaged part;
• Provide photos of the outer packaging, shipping label, and overall packaging condition;
• Keep all original packaging, protective materials, instruction documents, and related paperwork included with the product;
• If the carrier requires a bill of lading, delivery receipt, or similar document to be signed, inspect the shipment before signing and note any visible damage on the document whenever possible.

Original Packaging and Paperwork Requirements

Please keep and provide all original packaging, protective materials, and related documents included with the product upon Fastsport's request. Original packaging may be required for shipping damage review, carrier review, return authorization, exchange handling, or replacement part review.

If the customer discards the original packaging, protective materials, or related documents too early, it may affect the result of shipping damage requests, compensation, exchange, or replacement part handling.

Shipping Damage Request Limitations

Shipping damage or missing-part requests submitted more than 7 days after receiving the product may not be treated as shipping-related issues and will be reviewed case by case.

Minor scratches, dents, stains, or cosmetic damage to packaging materials, free accessories, or non-core cosmetic parts may not qualify for free replacement or compensation.

Customer-Arranged Shipping or Freight Forwarding

If the customer arranges their own shipping method, uses a freight forwarder, forwarding company, third-party transfer warehouse, similar forwarding service, or any delivery method not designated or approved by Fastsport, Fastsport may not be responsible for loss, delay, damage, or additional costs resulting from such shipping arrangements.

Shipping damage caused by customer-arranged shipping or forwarding services is not covered by the Fastsport Limited Warranty and may not qualify for free replacement or compensation.

Shipping Fees for Warranty Parts or Spare Parts

For warranty parts, spare parts, or after-sales parts, shipping responsibility will be determined based on the cause of the issue and the after-sales review result.

If the issue is confirmed by Fastsport as shipping damage or a product quality issue and qualifies for free handling, Fastsport will cover the corresponding reasonable shipping cost based on the actual situation.

If the issue is related to misuse, human-caused damage, improper operation, modification, crash damage, water damage, overloading, lack of maintenance, use of non-original charging equipment, unauthorized disassembly, or other non-manufacturing-defect causes, the customer is responsible for the shipping cost and related costs for replacement parts.

10. Keep Original Packaging

Please keep the original box and internal protective materials for at least 14 days after delivery.

Original packaging may be required for shipping damage review, return authorization, exchange handling, carrier review, or after-sales parts handling.

If the customer discards the original packaging too early, it may affect the result of return, exchange, shipping damage request, or replacement part handling.

11. Delivery Delays

We will make reasonable efforts to help customers check tracking status. However, carrier-related delays, address issues, weather, holiday peak periods, warehouse processing issues, or other uncontrollable factors are not necessarily product quality issues.

If tracking information has not updated for an extended period, please contact Fastsport Support at support@fastsportofficial.com and provide your order number and tracking number.

12. Contact Information

For delivery inquiries, shipping damage requests, missing-part reports, or after-sales support, please email: support@fastsportofficial.com

13. Important Notes

Fastsport will make reasonable efforts to arrange timely shipment and assist customers with tracking. However, large-item delivery may be affected by many factors.

Customers should inspect the product immediately after receipt and submit shipping damage or missing-part requests within the required time window.

Fastsport reserves the right to determine whether a shipping damage request is valid and to decide the appropriate handling solution based on order information, tracking records, photos or videos, packaging condition, service code, carrier information, and the actual situation.